Privacy Policy
At Decorati, we understand how valuable the personal data of our customers is, and it should never be compromised. We believe that keeping your personal data secure is our responsibility. Therefore, we keep the security of our customers' personal information our top priority.
This privacy policy is a legal document describing who you share your personal information with and how we collect and process your personal details. We, as a lifestyle brand, always recommend that our customers visit our website so that they are well informed about what our policy is and how we process their personal details.
Data Collection and Usage
We ask for certain personal information when you register on our website or make a transaction. This information may include your name, email address, residential address, contact number, country, city, and state. However, this information may vary depending on how you use our services. Our purpose in collecting this information is to provide you with the best services.
Contacting Us
Any information you share with Decorati will be secure. We use it for the purpose of knowing your preferences, taking orders, delivering products, processing payments, and resolving disputes. We collect information to communicate with you, provide you with the best customer support, and resolve all your issues immediately.
Sharing Information with Third Parties
Rest assured that we can never share or sell your personal information to any third parties for their promotional activities. We may share your personal information with our trusted third parties to ensure that you get the best services from our end. These third parties are strictly required to use your information solely for the purposes requested by Decorati.
Under certain circumstances, we may disclose your personal information:
Law and Order: When required, Decorati may disclose your information to comply with legal process, court orders, law enforcement agencies, government inquiries, and regulatory authority under applicable law, including laws outside your country of residence.
Other Corporate Entities: We may share your information with the relevant third party in case of a merger, sale, transfer, reorganization, or other disposition.
External Websites
Please be aware that if you find links to other websites while visiting our website, their own privacy policies will govern your activities on those platforms. Decorati does not have any control over and takes no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Data storage and security
At Decorati, we understand your concern about the privacy of the personal data you share with us. We take careful consideration to protect the privacy of your personal information. We provide access to your given information only with authorized personnel that includes our employees, vendors, business partners, affiliates and third-party providers. We, at Decorati, rely on robust data security measures to protect the privacy and authenticity of your information.
Retention
We retain your personal information to the extent needed to fulfill the purposes outlined in this privacy policy. We retain your personal details until your account remains active.
Changes to the Privacy Policy
We reserve the right (without any obligation) to revise our privacy policy from time to time to comply with the laws and regulations. Whenever we make any changes to our privacy policy, we ensure that you will be notified on our website or through email.
Shipping Policy
At Decorati, we dispatch orders within 24 hours to ensure quick delivery. It is expected that the orders will be delivered in 5-7 business working days. We also provide order tracking links and confirmation codes through mail and registered mobile numbers. Our logistics partner will contact you through your registered mobile number with pickup confirmation and status updates.
We offer free shipping across India. You would pay the same price as mentioned on the product page.
During the holiday season, it may take an additional 1-2 days to ship out the order.
If you wish to modify your order, you must do so before the orders are dispatched. You may add or remove items from an existing order. Once the order is dispatched, you must place a new order for extra items.
If an item is temporarily out of stock, please leave us your contact details. You will get notified as soon as the item is back in stock.
Returns policy
Decorati prioritizes delightful consumer experiences for all our clients. We offer a hassle-free 48-hour return policy. We keep all our inventory in ready-to-dispatch condition and after receiving an order, the products are rechecked before dispatch to ensure they are received in the best condition. But if you receive any damaged item, please send us a picture or a video of the broken or defective item with your order number within 48 hours (about 2 days). Our sales team will work with you to check whether your order can be considered a qualified claim.
As per our policy, if your claim is qualified, our team will initiate a pickup process within 5-7 business days from the date of the replacement request. While we initiate the replacement process, the customer must keep the product in its original packaging. We will ship a free replacement order once the return order is picked up.
Your order can only be replaced if a broken or defective piece is received or is found to differ from the product description.
Whatsapp link- to - 77720 02002
Email - social@decorati.in
Disclaimer: All the information provided is subject to change without notice. In case of any dispute, our terms and conditions policy would prevail.
